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I tried out several options for support tickets before I decided on Trellis Desk. I was looking for something with a knowledgebase as well as a support ticket system, and most of the applications were very hard to skin. Not so Trellis Desk! It’s got a backend very like Invision in its organization and user-friendliness.

Trellis Desk is very robust. Its features include:

• Departments
• Canned ticket responses
• Ticket priority levels
• Ticket escalation and assignment
• Email notifications
• Rich text editor
• Multi-moderation features
• Helpdesk RSS feeds
• Ticket attachment system
• Skin management system

And it’s free! I give Trellis Desk 5 flowers!

You can get Trellis Desk at Accord5.com.

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